Política de reembolso

Return, Replacement and Refund Policy - These policy is intended to help you make informed purchases, ensuring trust and building a lasting partnership with us. Please read them carefully before making a purchase. If you have any doubts or questions, please let us know.

Thank you for choosing La Foresta Orchids for your orchid purchases. We are passionate orchid hobbyists who deeply love these beautiful plants and are eager to share our enthusiasm with you. Our commitment is to provide you with the highest quality products and ensure your orchids arrive in good condition.

First and foremost, please ensure you thoroughly review each product description before making your purchase. All sales are final, once orchids have been purchased and leave our store, we are unable to offer replacements, refunds, or accept returns. This policy is enacted due to our inability to guarantee the well-being of orchids once they are beyond our care, coupled with our lack of control over the conditions in which they are cultivated.

In addition, we make no warranty, expressed or implied, regarding the productivity of any plant sold as a result of this or any other offering. We encourage customers to thoroughly review our detailed product description including but not limited to all cultivating tips and all orchid photos on the product detail page, as each orchid is photographed from various angles to help you make an informed purchasing decision. As a result, we regret to inform you that we do not accept requests for exchanges, returns, or refunds once you have received the plant you purchased.

If you require further information or additional photos of a specific orchid you're interested in, prior to purchase, please don't hesitate to ask. We're here to assist you.

Rest assured, we guarantee that the orchids we send out are healthy at the time of shipment. However, orchids, like all living beings, naturally undergo aging, which may result in cosmetic changes such as leaf discoloration, yellowing, or minor damage to leaves, bulbs, or roots. Additionally, mechanical damages may occur during import, shipping, or repotting processes, including dehydration.

To clarify, a healthy living orchid upon arrival means it has the potential to produce new growth, leaves, and roots, and can eventually flower within one to two years. If your orchid shows cosmetic or mechanical damage but still has the capacity to grow and develop over time, it is considered a healthy living orchid. As a result, we cannot accept refund, return, or replacement requests solely based on cosmetic or mechanical damages. We guarantee that all our plants are healthy when shipped. Our priority is to ensure our customers receive vibrant, thriving orchids, and we remain dedicated to providing support and guidance for your orchids' success.

We take pride in our meticulous packaging methods, ensuring that your orchids arrive in pristine condition while in transit inside a tightly sealed box. We guarantee the health of the orchids upon arrival if the package remains intact during transit (slightly shaken). 

However, if you receive a damaged package—whether broken, cracked, shattered, fractured, crushed, ruined, wrecked, or dilapidated by the USPS—please refuse acceptance upon delivery. Kindly inform the USPS mailman or postmaster of your decision to return the package to the sender due to its condition. Upon receiving the returned orchids, we will process your refund.

Should you choose to accept the package despite its condition, you are agreeing to adhere to our terms and conditions, and the return and refund policy.

In our Blooming Orchids Category, you will find orchids classified into four distinct stages: In BUD, In SPIKE, In BLOOM, and In SHEATH. Orchids listed as In SHEATH may have either a dried sheath or a green sheath. It's important to note that some orchids bloom with a green sheath, some with a dried sheath, and others without any sheath at all. If an orchid has buds inside a dried or green sheath, we classify and label it as In BUD rather than In SHEATH in the product title. This ensures clarity and helps you make informed purchases when selecting your blooming orchids. If an orchid is classified and labeled as In SHEATH, you may receive it with either a dried sheath or a green sheath. The presence of dried sheath does not qualify for a refund, replacement, or return.

The orchids described as "blooming size imported bare root orchid division" have been recently imported and repotted, and thus are not yet fully established. According to USDA regulations, these orchids must be imported bare-rooted from Brazil, Ecuador, Colombia, Taiwan, and Peru. It is normal for the roots to die off during transport and after repotting. These orchids need to completely redevelop new roots post-repotting. The presence of dead roots in the pot is not a quality issue and does not qualify for a refund, replacement, or return. If you are new to growing orchids, please avoid purchasing these particular orchids, as they require some knowledge of watering and maintaining appropriate humidity to prevent dehydration while developing new roots.

If you're considering purchasing an"blooming size imported bare root orchid division", it's essential to have a basic understanding of how to promote rapid rooting and maintain hydration to prevent dehydration. These orchids require patience and adequate growing conditions at all times to avoid additional stress during cultivation. If you're a beginner, it's advisable to refrain from buying them, as all sales are considered final.

Below, you will find examples of situations that may occur. Please note that we will NOT replace any orchids affected by these situations, and the cost of the plant will not be refunded:

Dried Flowers, Spikes, Leaves, or Buds

The shipping process and transit may affect the plants; therefore, there is a possibility that new growths, flowers, spikes, leaves, or buds could dry up or become damaged. In such cases, we will not replace any orchids affected by these conditions, and the cost of the plant will not be refunded.

Tampered with Plants: 

We recommend not repotting, removing the orchid from its mount or pot, or taking out the wood stakes of your orchids upon receipt, as these actions can be detrimental to the plant's health and future success. However, if you choose to do so, please note that we will not replace any orchids affected by this situation, and the cost of the plant will not be refunded.

Inadequate Growing Conditions: 

All orchids require specific growing conditions to thrive and continue to grow and prosper. We have been cultivating our orchids for at least 6 months, taking care of them on a daily basis to ensure they are in good health and have everything they need. This includes providing them with the appropriate temperature, humidity, light, water, and fertilization to help them grow in healthy conditions.

When we sell an orchid, we inspect it to make sure it is healthy and in good condition. We then pack it very carefully to prevent damage during shipping.

When you receive your orchids, we are not aware of the conditions in which you will be keeping them. If the orchid is not thriving (and you will notice very quickly if it is not happy), it may be due to one of the necessary growing conditions not being met. We recommend that you read our detailed product description, including our cultivation tips, and also seek further information on the internet about the specific growing conditions it requires so you can replicate them.

Please note that if you are not providing the proper adequate growing conditions, we will not replace any orchids affected by this situation, and the cost of the plant will not be refunded.

Extreme Weather Shipping - Refer to our Shipping Policy for Detailed Information.

To protect your orchids from extreme weather conditions, we offer various options that you can add to your purchase to prevent potential damage caused by cold or hot weather. However, if you choose to buy orchids and they are exposed to extreme temperatures, please be aware that we will not replace any orchids affected by such conditions, and the cost of the plant will not be refunded. 

In addition, you have the option to upgrade to USPS Express Service for faster delivery, particularly suitable for delicate orchids. However, this service involves an additional cost, and we cannot guarantee the exact delivery time frame as it is subject to USPS.

During the hot weather months, it's crucial to take extra precautions to ensure the safe delivery of your orders. Please carefully review all the options provided in the Weather Protection Plan.

Based on the current weather conditions in your local area, add the most suitable option to your shopping cart. If you choose not to add any option, please note that your purchase won't be covered by our Live Plant on Arrival Guarantee. These options are applicable to all US states and become effective when temperatures rise above 90°F/32°C.

By making a purchase, you indicate your agreement with our terms and limitations outlined in the Weather Protection Plan.

During the cold weather months, it's crucial to take extra precautions to ensure the safe delivery of your orders. Please carefully review all the options provided in the Weather Protection Plan. Based on the current weather conditions in your local area, add the most suitable option to your shopping cart.

If you choose not to add any option, please note that your purchase won't be covered by our Live Plant on Arrival Guarantee. These options are applicable to all US states and become effective when temperatures rise above 50°F/10°C.

By making a purchase, you indicate your agreement with our terms and limitations outlined in the Weather Protection Plan.

Refund Policy for International Customers

Thank you for choosing our website for your orchid purchase. We appreciate your business and would like to provide you with information regarding our shipping policy for international customers, particularly those outside of the United States, including Europe, Latin America or Asia.

There are instances when customers residing outside the USA wish to purchase our orchids and employ a US Mail Forwarding Company to have their packages sent to their respective countries. Please understand that in such cases, we are solely responsible for ensuring the safe arrival of the orchids at the USA address provided during the checkout process. We are not accountable for shipments that are seized or destroyed by regulatory authorities, and you bear all responsibility for adhering to your country's shipping requirements. Please be aware that we will not replace any orchids impacted by such conditions, and the cost of the plant will not be refunded. 

Forward Mailing Companies or Friends

If you are an international customer using a forward mailing company or a friend to receive your order after it has arrived in the United States, please be aware that we cannot be held responsible for the package or the orchids inside it once it leaves our facility and is handed over to the designated forwarding entity. Any issues arising during the international shipping process, including loss or damage, will not be our liability.

IP Address and Order Risk Assessment

In some cases, our system may identify orders from international customers based on IP addresses outside the United States as medium risk. Please note that if your order is flagged as medium risk, you acknowledge that credit card chargebacks are not our responsibility. We urge customers to be aware of their order status and take appropriate precautions when using credit cards for international transactions.

No Chargebacks, Replacements, or Refunds for Medium-Risk Orders

Due to the potential risks associated with international transactions and the use of forwarding services, we regret to inform you that we will not accept any chargeback, replacement, or refund requests for orders identified as medium risk. By making a purchase on our website, you acknowledge that you are doing so at your own risk, and we cannot be held accountable for any challenges or issues that may arise during the shipment process.

Customary Documentation Responsibility

Additionally, please be advised that any customary documentation required by your country's customs or import regulations is your responsibility. It is essential to familiarize yourself with the specific requirements of your destination country and ensure that you provide any necessary documentation to facilitate a smooth customs clearance process.

Damage or Lost Packages by the USPS: 

We take pride in our meticulous packaging methods, ensuring that your orchids arrive in pristine condition while in transit inside a tightly sealed box. We guarantee the health of the orchids upon arrival if the package remains intact during transit. However, if you receive a damaged package—whether opened, cracked, shattered, fractured, crushed, ruined, wrecked, or dilapidated by the USPS—please refuse acceptance upon delivery.

• Kindly inform the USPS mail carrier or postmaster of your decision to return the package to the sender due to its condition. Upon receiving the returned package, we will process your refund.
• Should you choose to accept the package despite its condition, you are agreeing to adhere to our terms and conditions, and the return and refund policy.

If you have accepted a package damaged by the USPS carrier, please retain all packing materials and contact USPS postmaster within 24 hours, providing them with your tracking number, it may be necessary to take a picture of the damage when filing a claim with USPS.

In the event that your package appears to have been delivered but you have not received it, or if it is lost or stolen, we recommend that you promptly file a complaint with USPS or contact your local police department.

All our packages are shipped via USPS Priority Mail, and insurance is included up to $100. For further assistance with claims, please refer to the following links:

Refer to Claim for Damage Packages: https://www.usps.com/help/claims.htm

Refer to Claim for Lost or Stolen Packages: https://es.usps.com/help/missing-mail.htm

Please note that it is the buyer's responsibility to file a claim if the package has been delivered to the correct address but is lost, misplaced, or stolen. Proceed to file your claim directly with the USPS Office. We cannot be held responsible for lost packages that were sent on time and to the correct address.

Incorrect Address provided by the Customer: 

It is the buyer's responsibility to provide us with an accurate and up-to-date shipping address during the checkout process.

In the event that a package is returned to us by USPS officials due to an incorrect address provided by the customer during the checkout process, we follow these steps:

Upon receiving the returned package, we conduct a thorough inspection of the plants to assess their condition.

If the plants are found to be in stable condition and seem to be healthy (which is uncertain due to the extensive time taken for the package to be returned to us), we can offer the option to re-ship the plants to the correct address, and the customer will be responsible for covering the postage costs associated with the re-shipment.

If the customer chooses not to have the plants re-shipped to the correct address, please be aware that since we will not be able to re-ship the orchids affected by this situation, the cost of the plants will not be refunded or replaced.

Unfortunately, if the plants received are dead because of the extended return process, the plants will be discarded immediately. We will not be able to re-ship any orchids affected by this situation; therefore, the cost of the plants will not be refunded or replaced.

If the package is not delivered due to an incorrect address but is not returned to us by USPS and gets lost, please be aware that, since we will not be able to re-ship the orchids affected by this situation, the cost of the plants will not be refunded or replaced.

If you believe that your package was returned due to an incorrect address and you wish to proceed with reshipment, kindly reach out to us to provide the corrected shipping details and make arrangements for the additional postage payment. We highly value your satisfaction and will make every effort to assist you in resolving any issues related to incorrect addresses.

Nevertheless, it is crucial for customers to double-check their shipping information during the checkout process to ensure a seamless and trouble-free delivery experience. Your cooperation in this regard greatly contributes to the overall success of your order.

All Amazon products recommended on our website (Affiliated Account) are carefully selected to support your orchid cultivation. However, we are not responsible for Amazon’s performance or the Amazon seller’s handling of your purchase. All warranties and customer service inquiries should be directed to Amazon customer service.

Here you will find additional examples of situations that may occur. Please note that we will NOT provide returns, replacements, or refunds in these cases:

Non-Refundable or Non-Replaceable Items: 

• Due to insufficient inventory, we regret to inform you that we are unable to process replacement requests at this time.
• If your requests is made after 24 hours of receiving your package (based on the tracking number information).
• If you change your mind after purchase, and decide to return the package without receiving it at the USPS Post Office.
• If you purchase an incorrect product: If you purchase a product without a thorough review and did not read the product description, such as instances where a seedling was mistaken for a blooming-sized plant. Customers are encouraged to examine all the orchid photos on the product detail page, as each orchid is photographed from different angles to ensure informed purchasing decisions.
• If your 10-day weather forecast indicated temperatures exceeding 90°F or falling below 40°F, but you did not any of the options available in our Weather Protection Plan during the checkout, we do not accept requests for exchanges, returns, or refunds if orchids arrive damaged or are affected by extreme temperatures.
• In case of cosmetic or mechanical imperfections or variations in plants that do not affect their health or viability to continue to grow.
• If you tampered with the product or provide inadequate growing conditions after receiving the product like repot or wrong humidity or temperature levels.
• If your package was damaged by a USPS carrier during transport.
• If your package is confirmed as Delivered by the USPS but is lost or misplaced, please contact the police or your USPS office. It is the buyer's responsibility to check the expected delivery date using the tracking number provided in the email sent after order confirmation and ensure someone will be available to receive the package.
• If the package is returned due to incorrect address as per USPS, we will not be able to replace or refund the plants.

Other Non-Refundable Items: 

• Any shipping costs, as well as expenses related to packaging items like insulated packages, cold packs or heat packs.
• Any purchase gift cards and downloadable items.
• All Amazon products recommended on our website (Affiliated Account) are carefully selected to support your orchid cultivation. However, we are not responsible for Amazon’s performance or the Amazon seller’s handling of your purchase. All warranties and customer service inquiries should be directed to Amazon customer service.

Here are examples of situations in which refunds will be provided:

Eligibility for Refund: 

At La Foresta Orchids, we strive to ensure your satisfaction with every purchase you make. In certain situations, we understand that a refund may be appropriate. Refunds will be considered on a case-by-case basis and will depend on the specific circumstances of your purchase. We reserve the right to determine whether a refund is applicable.

This Refund Policy outlines the conditions under which refunds may be issued:

Mislabeled or Misidentified Orchids: 

We source our orchids from nurseries located around the world. As you may be aware, the cultivation of orchids involves a significant amount of labor, making it susceptible to human errors. Consequently, there may be instances where a plant is inaccurately labeled or identified. Since we are not directly responsible for the orchid identification process, we would like to extend our sincere apologies if you encounter such a situation.

If you receive an orchid that was mislabeled or misidentified, we kindly request that you contact us promptly, we will replace it, if possible or if not possible, we will give you a store credit for the value of the orchid. Your satisfaction is of utmost importance to us, and we appreciate your understanding in such rare occurrences.

Furthermore, it's essential to clarify that this policy does not apply to orchid genetic variations resulting from seed-grown orchids. If you purchase an orchid identified as a semi-alba variant but it produces flowers of a different color, this is a normal occurrence when dealing with plants that are not identified as mericlones. In the case of seed-grown orchids, there may be genetic variation fluctuations, which do not fall under this refund policy.

To provide a clearer example, our policy primarily pertains to situations involving different genera or species of orchids. For instance, if you purchase a Cattleya dowiana but received a Cattleya warscewiczii instead, this is where our Return and Refund Policy would apply. We appreciate your understanding in these specific situations, as we strive to ensure your satisfaction with your orchid purchase.

Refund Amount: 

If we determine that a refund is appropriate, we will only refund the value of the product or orchid you purchased. This refund value will not include any associated shipping costs or expenses related to packaging items such as cold packs or heat packs.

Refund Method: 

Approved refunds will be processed as a store credit in the form of a gift card. This gift card can be used towards future purchases on our website.

Refund Process: To initiate the refund process, please follow these steps:

1. Contact us within 24 hours of receiving your purchase, and provide the following information:
• Order number
• Date of purchase
• Reason for requesting a refund
• Clear and well-lit photo of the received plant and packaging
• Any additional information that might help us understand the issue.
2. Our customer support team will review your request and information sent as a photo.
3. Please allow 5 business days for us to assess your request and respond with a decision.
• If your refund request is pre-approved, then you will proceed by returning us all the plants in their original packaging and media pots using a USPS priority mail service.
• It's important to note that return shipping charges are incurred by the customer; we will not cover the cost of returning the package. 
• If you prefer we can send you a prepaid postage, but the cost will be deducted from the refund value amount.
4. The orchids need to be sent to us within 7 days after pre-approval, providing tracking information. After receiving and inspecting all the orchid plants, we will approve the return and proceed to issue a store credit in the form of a gift card equal to the value of the purchased product.
5. Please note that the return will only be approved and refunded if the orchids and/or products are returned in the same package and repacked as they were delivered.

At La Foresta Orchids, we take pride in offering detailed product descriptions for all our orchids and products. Additionally, we provide photographs of each orchid available for purchase, ensuring that you can make an informed decision. If you require further information or additional photos of a specific orchid you're interested in, please don't hesitate to ask. We're here to assist you.

By placing an order with us, you are expressing your consent and agreement to abide by our policies, including our terms and conditions, as well as our shipping and return and refund policies. Please be aware that all purchases made through our website are considered final.

In the event that any other situation arises which is not explicitly covered or listed here in our Return, Replacement, and Refund Policy, we will thoroughly review each case and endeavor to provide an appropriate resolution. However, it's important to note that all our sales are considered final, and as a general policy, the cost of the plants will not be subject to returns, refunds or replacements.

The most current and up-to-date version of our policies takes precedence over any previous versions, regardless of when they were issued.

We greatly appreciate your understanding and cooperation in adhering to these policies. If you have any questions or concerns, we encourage you to reach out to us before making your purchase. Your satisfaction is important to us, and we're here to assist you with any inquiries you may have.